Q: Where can we find you at High Point Market?

CH: We are now in 2 Locations every HPMKT!

• Our flagship showroom, the only HPMKT showroom in a house, is located in a historic home at 415 W High Ave.  We love that we get to show furniture in its natural habitat!
• On the other side of the High Point Market district, we have our satellite showroom located at 313 Spaces at 313 S. Centennial, space 209.  Find us on the second floor, up the grand staircase and to the left.

Q: Is your showroom open between markets?

CH:  Yes! We are open by appointment Monday through Friday. We are members of HPxD, a group of High Point showrooms that are open between markets.

Q: Is each piece only available in the color shown?

CH:  Sky’s the limit when it comes to finishing options on most of our pieces.  We’ve included a finish chart on each product page to guide you in selecting your standard finish.

Q: What are my finishing options?

CH:  Our pieces are finished to order to designer specifications.  Choose from our standard lacquer colors, our standard rattan and wood stains or choose a custom lacquer.  We can color match most major paint companies’ swatches. Sample chips you received may be on a different material than the piece you are purchasing.

All our pieces are finished by hand, therefore our rattan and wood stains will vary slightly. For a clear coat or vintage cane finish, the natural material underneath the finish affects the final finish.  Lacquer batches are generally consistent but can vary batch to batch.  Make sure your color chips are up to date.

all pieces are finished to order in North Carolina to designer specifications

Q: Can I order a piece in a custom color for my project ?

CH:  Absolutely!  We are happy to match your color chip to our lacquer finish. We can match most major brand’s colors and will send you a sample for approval before finishing.

Q: What about custom sizes?

CH: We love to help designers with custom dimensions to fit their projects.  Our wood pieces are available in custom sizes as they are made locally.  Our rattan pieces can also be a custom size, just email info@redegg.com to inquire.

Q: Does it come with a cushion?

CH: Great question!  Please refer to the price list to find out if there is a cushion included with your chosen piece.  For our chairs with woven in place cane seats, a cushion is optional.  If you would like to add a cushion, select the sku with the C after to add a cushion.  Feel free to send us your COM or choose our standard natural canvas.   learn more about cushion options

Q: Can I send my own fabric?

CH: Yes, we are happy to make cushion covers in your COM fabric.  We will send you our COM specification form to fill out and our workroom will make custom covered cushions to be delivered on your pieces. 

Q: What’s your lead time?

CH: All in-stock rattan pieces are shipped 4-6 weeks after you have chosen your finish or confirmed your custom color strike off.  For our benchmade to order wood pieces, please allow 12-14 weeks of production time.

Q: What is rattan?

CH:  Rattan is a vine grown in southeast asia.  It is a rapidly renewable resource known for its strength and flexibility and ideal for furniture making.  It is easily bent with heat, allowing for artistic designs creating furniture that is a functional work of art.

Q: What is your return policy?

CH:  It goes without saying, mistakes sometimes happen.  If the mistake is on us, we are happy to make it right.  For other reasons, such as buyers remorse or a change of heart, email us for a return authorization request. Returns are refunded by check, less 50% restocking fee and shipping costs, once item is received and inspected. We will help arrange return freight; items must be sent back the same way they were delivered.  We cannot accept returns on custom pieces. Returns without authorization will be refused.

Q: What happens if my item is damaged in shipping?  

CH: If your item is damaged in shipping, it must be noted on the bill of lading while the driver is present in order for us to file a claim with the shipping company. Depending on the degree of damage, the shipping company will either restore or replace the damaged item.  If damages are not noted on the Bill of Lading, red egg cannot be responsible for the replacement or repair.